Profile
Automation engineer and technical specialist with 6+ years bridging hands-on embedded systems development with high-performance customer-facing technical roles. Experienced in Siemens & BECKHOFF PLC programming, Arduino/embedded systems, and industrial automation. Currently completing an Automation Engineering Technology degree while building real-world intelligent systems.
Experience
Operations Customer Expert
Feb 2025 — PresentTeleperformance
- Lead operations optimization initiatives for customer service processes
- Mentor team members on best practices and quality standards
Process Mentor & Dispatcher
Apr 2024 — Feb 2025Teleperformance
- Coached 15+ technical support agents on complex case resolution
- Coordinated case distribution and workload management across teams
- Improved team first-call resolution rate by implementing new troubleshooting protocols
Technical Support Agent
May 2023 — Apr 2024Teleperformance — HP Division
- Provided specialized technical support for HP computers and printers
- Achieved 95%+ customer satisfaction rating consistently
- Resolved complex hardware/software issues with 85% first-call resolution
- Handled average of 35+ technical cases daily
Tech Specialist — Retention
Mar 2021 — Sep 2021Vodafone Greece
- Specialized in retaining high-value customers through technical issue resolution
- Handled escalated cases for IPTV, fixed telephony, and internet services
- Achieved 90%+ customer retention rate through effective problem-solving
Technical Support Representative
Oct 2017 — Mar 2021Vodafone Greece
- Managed 40+ daily technical cases for telecommunications services
- Achieved consistent 80%+ first-time resolution rates
- Specialized in ADSL, VDSL, and fiber optic troubleshooting
- Provided escalation management and pending-case updates
Junior Embedded Developer
May 2017 — Aug 2017Simworx (The Cube)
- Developed BECKHOFF TwinCAT PLC programming for the ROBOCOASTER project
- Implemented autonomous control systems for robotic platform operations
- Collaborated with UK engineering team on industrial automation systems
- Gained hands-on experience with industrial control systems and safety protocols
Delivered the full autonomous platform simulation and Beckhoff TwinCAT 3 PLC control implementation for a commercial ROBOCOASTER ride system by completing programming, testing, and integration tasks within the project schedule, enabling on-time handoff of a production ready system to the customer. Implemented safety interlock protocols for robotic platform operation by translating mechanical safety requirements into PLC logic, supporting ride safety compliance and allowing project sign-off without rework. Collaborated with an international engineering team across embedded systems and mechanical design disciplines, coordinating control software integration with hardware to close out the project scope on schedule.
Key Projects
Arduino-Based Electronics & Embedded Systems
Designed embedded systems and custom PCB solutions with advanced soldering techniques. Focused on sensor integration, actuator control, and real-time firmware development on constrained hardware.
BECKHOFF TwinCAT Industrial Automation
PLC systems programming for robotic applications at Simworx. Implemented autonomous control logic with safety protocols for physical robotic platforms in a production environment alongside a UK engineering team.