Profile
Automation engineer and technical specialist with 6+ years bridging hands-on embedded systems development with high-performance customer-facing technical roles. Experienced in Siemens & BECKHOFF PLC programming, Arduino/embedded systems, and industrial automation. Currently completing an Automation Engineering Technology degree while building real-world intelligent systems.
Experience
Operations Customer Expert
Feb 2025 — PresentTeleperformance
- Lead operations optimization initiatives for customer service processes
- Mentor team members on best practices and quality standards
Process Mentor & Dispatcher
Apr 2024 — Feb 2025Teleperformance
- Coached 15+ technical support agents on complex case resolution
- Coordinated case distribution and workload management across teams
- Improved team first-call resolution rate by implementing new troubleshooting protocols
Technical Support Agent
May 2023 — Apr 2024Teleperformance — HP Division
- Provided specialized technical support for HP computers and printers
- Achieved 95%+ customer satisfaction rating consistently
- Resolved complex hardware/software issues with 85% first-call resolution
- Handled average of 35+ technical cases daily
Tech Specialist — Retention
Mar 2021 — Sep 2021Vodafone Greece
- Specialized in retaining high-value customers through technical issue resolution
- Handled escalated cases for IPTV, fixed telephony, and internet services
- Achieved 90%+ customer retention rate through effective problem-solving
Technical Support Representative
Oct 2017 — Mar 2021Vodafone Greece
- Managed 40+ daily technical cases for telecommunications services
- Achieved consistent 80%+ first-time resolution rates
- Specialized in ADSL, VDSL, and fiber optic troubleshooting
- Provided escalation management and pending-case updates
Junior Embedded Developer
May 2017 — Aug 2017Simworx (The Cube)
- Developed BECKHOFF TwinCAT PLC programming for the ROBOCOASTER project
- Implemented autonomous control systems for robotic platform operations
- Collaborated with UK engineering team on industrial automation systems
- Gained hands-on experience with industrial control systems and safety protocols
Key Projects
Arduino-Based Electronics & Embedded Systems
Designed embedded systems and custom PCB solutions with advanced soldering techniques. Focused on sensor integration, actuator control, and real-time firmware development on constrained hardware.
BECKHOFF TwinCAT Industrial Automation
PLC systems programming for robotic applications at Simworx. Implemented autonomous control logic with safety protocols for physical robotic platforms in a production environment alongside a UK engineering team.